Email Address Change:
You can change the email address on your Easel account from the Account tab in Easel.
- Sign in to Easel at https://easel.com/users/sign_in.
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Open the Account tab and scroll down to Email address. Then select Change email.
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Enter your new email address and your current password, then select Send confirmation.
- Open the inbox for your new email address and find the email from Easel. Select Confirm Email Address. The link expires after 24 hours.
- Once you confirm, use your new email address to sign in to Easel.
Until you confirm the change, the Account tab shows that Easel is waiting for confirmation. Keep signing in with your current email address until then.
Note:
If you are unable to log in to the account, please reach out to help@easel.com.
Be sure to provide both the new/updated email address and the email address currently associated with the account. If you no longer have access to the email address associated with the Easel account, please include that information in your request. We will respond with steps to verify your account ownership.
Password Reset:
If you want/need to reset your Easel account password, you can do so via the 'Forgot password?' button on the login page:
- Go to https://easel.com/ and select the "Log In" button, or go directly to https://easel.com/users/sign_in.
- Select 'Forgot password?'.
- Enter the email address associated with your Easel account and press "Continue". This will send a unique link to your email address to allow you to reset your password.
- Open your email inbox and find the "Reset Your Easel Password" email.
- Click the link to "Reset Your Password".
Important Note: If you requested multiple password reset emails, it is important that you use the link from the most recent email. Any previous emails will automatically expire if a more recent password reset email has been sent. You may need to open any folded/collapsed emails to find the most recent link.
- Enter your desired new password, and then re-enter the new password to confirm.
- Once done, you should be logged into your Easel account, and your password has been updated.
If you continue to have issues or need additional assistance with your account, please reach out to our Customer Support Team.