Easel Pro Account FAQ

Quick Links:

• How much does Easel Pro cost?
• How can I sign up for Easel Pro?
• When will I be billed/charged?
• How do I cancel my subscription?
• What happens to my account and my projects once I cancel?
• Can I get a refund?
• Can I pause my subscription? What's the difference from cancelling?
• How do I access the free version of Easel?
• What is an Easel Pro Product Key?
• How do I activate an Easel Pro membership from an Easel Pro Product Key?
• How do I know I am using Easel Pro and not Easel?
• How can I upgrade to an annual or 3-year membership?
• How do I delete or change a payment method for Easel?

How much does Easel Pro cost?

• Easel Pro Monthly subscriptions are $24 per month (USD)
• Easel Pro Yearly subscriptions are $216 per year (USD)
  • (Equivalent to a $19.42 monthly charge)
• Easel Pro Three-Year subscriptions are $599 (USD)
  • (Equivalent to a $16.64 monthly charge)

Easel Pro subscriptions will automatically renew unless the Easel Pro is canceled. Additional tax may apply.

For more information about the terms and conditions of Easel Pro subscriptions please refer to the Easel Pro End User License Agreement

How can I sign up for Easel Pro?

You can sign up directly through the Easel website: https://easel.com/.

When will I be billed/charged?

Depending on how your subscription is set up and your account status, you may be billed at different points. Here are some scenarios to explain how the billing process works:

• If the Easel Pro Trial is still active on the account, but...
  • An Easel Pro subscription was signed up for; the first charge will occur after the trial has expired.
  • An Easel Pro product key was entered; the product key will activate once the trial expires, and the first charge will occur after the key expires.
• If an Easel Pro product key is activated, the first charge will occur once the product key expires. This will renew at the yearly rate.
• If a subscription is purchased and started directly from the Easel website, the first charge will occur immediately.
• If a renewal payment is missed for an Easel Pro subscription, Easel will attempt to charge the card a total of 3 times within a 7-day timeframe (second charge after 4 days, third after another 3 days).
  • If all attempts are unsuccessful, the subscription will be automatically canceled

How do I cancel my subscription?

• To cancel or modify your membership, you can go to your Account tab in Easel.
  • There, you can choose "Manage my subscription"
  • Scroll down and select "Cancel my subscription."
     
  • Select a reason and choose "End Subscription" at the bottom of the page. 

What happens to my account and my projects once I cancel?

• Canceling a subscription is not the same as deleting an Easel account. 
• Canceling a subscription prevents automatic renewal and future charges. Canceling does not grant a refund for a previous charge (refer to the EULA). 
• After canceling a subscription, the account will continue to have Easel Pro access until the current billed subscription period ends/expires. 
• Canceling an Easel Pro subscription does not directly affect saved projects or designs.
• Easel Pro access will only affect the ability to carve certain projects based on the features present in the project (Free/Basic vs Pro).
  • Any projects that utilize a Pro feature will not be carvable or exportable unless the account has Easel Pro or the Pro features are removed.
  • If Easel Pro features are active while the account does not have Easel Pro access, the account will be prompted to purchase a subscription when attempting to export or carve the project.

Can I pause my subscription? What's the difference from cancelling?

For monthly Easel Pro subscriptions, it is possible to pause rather than completely cancel. A subscription can be paused for a duration of 1 - 3 months to temporarily delay a renewal and freeze Easel Pro access. There is no option to pause a subscription indefinitely, and the subscription will automatically resume after the set pause duration ends (unlike canceling a subscription).

When a subscription is paused, the pause will take effect once the current billing cycle has run its course.

To pause a monthly subscription, navigate to the Account tab in Easel, select 'Manage subscription', choose the duration (1, 2, or 3 months), and select "Pause Subscription".

Can I get a refund?

We do not offer refunds for Easel Pro subscription purchases, regardless of the use time or purchase date. This policy applies to all subscription plans.

By purchasing an Easel Pro subscription, you acknowledge and agree that the subscription fee is non-refundable. This policy is in place due to the digital and subscription-based nature of the service, which grants immediate access to premium features upon payment. Users have the flexibility to cancel their subscriptions at any time, and the cancellation will take effect at the end of the current billing cycle. 

Easel Software, Inc. reserves the right to modify, suspend, or discontinue any aspect of the Easel Pro subscription service, including its plans and pricing, as stated in the Easel Pro End User License Agreement (Section 4).

How do I access the free version of Easel?

• When signing in to Easel for the first time, you will start with the trial version of Pro. After 14 days, you will be automatically downgraded to the free version if you do not choose to sign up for a Pro subscription. You can always choose to sign up for the Pro version again here: easel.com/login/#account

What is an Easel Pro Product Key?

An Easel Pro Product Key is a limited license (usually 1-year or 3-year) to the Easel Pro software. These have since been discontinued, but Easel Pro Product Keys were previously obtained through a purchase from the Inventables.com website, included in a previous machine purchase, or bought through a partnered reseller of Inventables or Easel.

Easel Pro product keys were emailed directly after purchase. Selecting the 'Click here to activate' button in the post-purchase email can be used to activate the key to your Easel account.

If you create an Easel account with the same email associated with your purchase, your Product Key will be auto-filled in the "Account" tab.

How do I activate an Easel Pro membership from an Easel Pro Product Key?

If you received an Easel Pro license via a product key, it can be activated by following these steps.

• Log in to easel.com/login
• Navigate to the “Account” tab
• Select the "Activate your Product Key" button
  
• Enter the key (if not already entered)
• Enter Payment information for automatic renewal after the license expires
• Submit payment information

When manually activating a product key, you are beginning a subscription. This means it will create a recurring charge after the expiration of the key. Easel will still ask for a payment method so that it can renew and continue your access to Easel Pro. After product keys expire, the subscription will continue as an annual membership. So long as the product key is entered, your card will not be charged until your subscription is set to renew.

• You can prevent the renewal simply by canceling the subscription after the key has been activated. You will still have access to Easel Pro for the duration of the time left on the key when it is canceled. 
• Easel Pro product keys will automatically activate 45 days after purchase if it is not manually activated and the associated account does not already have an active Easel Pro subscription.

In summary: Easel Pro Product Keys are activated after they are entered into the Account section of the main Easel menu along with payment information for the next renewal. 

How do I know I am using Easel Pro and not Easel?

Your Easel Easel subscription status will be displayed on the “Account” tab. This will indicate whether you actively have Easel Pro or not, as well as any upcoming automatic renewals. 

When a project has an active Easel Pro feature, this can be indicated by the "Pro" icon next to the "Carve" button on the top right-hand side:

When this is present, that means a Pro feature is being used in the project. If you do not have Easel Pro, attempting to carve or export the project will open a prompt to subscribe. The active Pro feature(s) will also be listed in that prompt.

If there are no active Easel Pro features within a project, the "Pro" icon will not be displayed:

How can I upgrade to an annual or 3-year membership?

• To upgrade, simply go to your account tab and click "Change my plan" to select a new option.

            **Please note - your next charge will be at the end of your current billing cycle. 

How do I delete or change a payment method for Easel Pro?

• To change or delete a payment method for your Easel Pro subscription, first go to your Account tab in Easel
  • There, you can choose "Edit Billing Info".
  • You will be taken to a different screen and will see your current payment method.
     
  • Select "add payment method" and follow the prompts.
  • Once added, you can set this addition as a new default payment method and delete an inactive or no longer valid payment method.

If you have additional questions about your Easel Subscription, you can contact our customer support by emailing help@easel.com directly.