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My Two Trees Won't Connect to Easel

  • Updated

 

In order to successfully connect to a machine from Easel, two pieces need to be in place and working:

  1. The Easel Driver needs to be installed and running
  2. The Easel Driver needs to be able to open a connection to the device

If you’re unable to connect to Easel, clicking the Blue "Carve" button will indicate which step you need to follow. You will see one of the following 2 messages:

  1. “Install the Easel Driver” → Step 1 is failing
  2. “We can’t find your machine automatically” → Step 2 is failing

Step 1: Make sure the Easel driver is installed: Download and Install New Easel Drivers

Windows users may need to install the FTDI driver: Installing the FTDI Driver (Windows only) and make sure the right COM port is selected.
 

 

Please ensure your computer meets Easel's System Requirements listed here:  What are Easel's System Requirements?


Step 2: Make sure your machine is powered on and connected

1. If your machine has an emergency stop button (e-stop), please make sure your e-stop button is fully disengaged before reaching out for further assistance.

This is the most common issue we have people call about, so please check your e-stop if you're having connection problems.  This may vary depending on your machine type.

 

2. Check your machine and computer are communicating. In Windows, check the COM port under the Device Manager. In macOS, check the USB devices under the System Report. 

Wrong COM port selected (Windows Only)

3. Ensure correct drivers are installed. We recommend the FTDI driver for Windows computers. 

Installing the FTDI Driver (Windows only)

Download and Install New Easel Drivers

 

Two Trees machines come with offline controllers (see image below) and this prevents your computer from connecting to Easel. To connect directly to Easel, you must disconnect your offline controller.

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If you want to use your offline controller, you can always try exporting g-code from Easel. That process is outlined here:

Non-Grbl Machine Setup (OEM Partner Machine)

Exporting Gcode From Easel

 

If you still have trouble connecting, please reach out to your machine provider as it may be a hardware issue. You can find more information on your machine provider here: Two Trees Help Center

 

 

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